Refund & Cancellation Policy

Merchant of record

Payments are processed by Creem (creem.io), our merchant of record and authorized reseller. Creem — not 3D Figurines — appears as the seller on your card or bank statement and handles billing, applicable taxes, and payment support.

What you're buying

We sell monthly subscription plans that include a set number of 3D generations per month (Hobby: 2, Pro: 9, Studio: 80). Each generation produces a downloadable digital 3D model (GLB). Plans and prices are described on the Pricing page. We do not sell physical figurines.

Subscriptions & auto-renewal

Subscription plans automatically renew at the end of each monthly billing cycle at the then-current price, until you cancel. Each renewal grants a fresh monthly allowance of generations.

You authorize Creem to charge your payment method for each renewal until you cancel.

How to cancel

You can cancel anytime from your account page or from the Creem customer portal linked in your purchase receipt. Cancellation stops all future renewals.

When you cancel, you keep access and any remaining generations until the end of the period you've already paid for; we don't charge you again after that.

Refunds

If you're not satisfied, email us within 14 days of a charge and we'll refund it in full, provided the generations from that charge are substantially unused. After that window, or once your generations are used, charges are non-refundable, but you can cancel to avoid future renewals.

To request a refund, email support@3dfigurines.net with the email on your account and your order or receipt details. Approved refunds are returned to your original payment method by Creem, typically within 5–10 business days.

Generation allowance

Your monthly generation allowance is valid for the billing month and resets at each renewal; unused generations do not roll over to the next cycle.

Each generation attempt consumes one generation from your allowance at submission, including attempts that fail. If a failure is caused by a technical error on our side, contact support@3dfigurines.net and we will make it right.

Contact

Questions about billing, cancellations, or refunds? Email support@3dfigurines.net and we will help.